The hotel needs to standardise procedures and policies to achieve staff productivity and guest satisfaction by introducing quality standards and inspections such as benchmarking world standards, inspecting, and knowing about the condition of the hotel property from personal experience (Kattara, & Saad 2008, p. 313). "Management of Tourism and Hospitality Operations Management." Therefore, SWOT analysis assesses the industry’s internal and external strengths, weaknesses, and opportunities in an effort to create awareness that enables an industry to avoid threats. The individualised training programs and sales strategies given to dedicated and passionate sales and marketing workforce enable them to know what brands customers need to create a long relationship with them thus meeting the hotel mission (Testa & Sipe 2012, p. 657). A good space leads to more impressive and lucrative offers for the consumers to come at regular intervals. 3, pp. .Often provide first and last impression. In order to understand the trend in enrichment of quality of services in the industry, this paper will review a number of studies on the subject. The Hospitality and Tourism industry contributed close of $ 8 Tril… An initial management task is to understand a service encounter by discerning and dealing with those attributes that are most important to guests. That means that the system of working as a family and in a healthy atmosphere be supplemented and enhanced to face any number of customers in the hotel. The best way to spend time at an event is going with a corporate package, for many reasons. The sales department strives to bring in business to meet targets and occupancy percentages in a bid to fill the place at any price without considering the effect on other departments, other staff, or the resort’s revenues (Madeleine, & Svetlana 2009, p. 183). The manager is responsible for synchronising marketing and promotional activities geared towards meeting clients’ demands. 177-187. They give the example of The Mobili Travel Guides as one of the most important sources of information regarding quality and price of products offered in hospitality industry. According to monster.com, as the economy comes back to life, travel, tourism, and hospitality industries stand to benefit from increased business activity and consumer spending. Management of Tourism and Hospitality Operations Management. Level 1 Foundation Diploma in Hospitality Unit 2 Why the hospitality industry is important Guided Learning Hours: 30 (25 for teaching and learning activities, 5 for assessment activities) Unit aims. The first goal is to encourage executive members and the other staff members to take responsibility in order to provide quality services to encourage high business beliefs, principles, and practices amongst various departmental members (Quinn 2012, p. 74). Importance to Economies overall tourism and hospitality management, practised at destination level by public sector agencies and communities, larger enterprises at destination level and by individual businesses. Evaluation (SUCH AS prototyping, lab tests, OR validation testing) of samples obtained from the supplier. Yet, notwithstanding certain critical voices, more and more businesses, including hospitality companies, are embracing CSR. HACCP is one of the most important aspects in TQM that defines quality. In deed, this point has been reinforced by Kattara, Dina, and El-Saidin their study on the impact of employee behaviour on customers’ service quality perceptions and overall satisfaction. FRONT OFFICE – is the “nerve center” in the entire hotel operations. It’s the most aspiring issue which hinders the work at the work place and creates a substance of non judgemental circumstances for the front line managers. 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